As a company, we do not offer refunds on any products once sold. Each VGlame product is handcrafted with a personal touch.
However, we do offer exchanges under the following conditions:
- You can exchange a product for a different product or for the same product in a bigger or smaller size.
- If the desired size for exchange is not in stock, we will issue a credit note.
- Eligibility for Size Exchange: Notify us strictly within 48 hours of delivery to request an exchange.
- Exchange Window: All exchanges must be initiated within 3 days of delivery.
- Return Shipping: Return shipping charges are to be paid by the customer.
Exchange Process:
- Submit your exchange request via email, mobile number, or our website within 24-48 hours of delivery.
- Only one exchange is permitted per order.
- If the requested size is unavailable, a credit note for the total item amount will be issued, valid for 180 days.
Production & Dispatch Timelines
All our outfits are handcrafted, so please allow 15-20 working days for dispatch for both domestic and international orders.
During peak seasons, festivals, or unforeseen circumstances, dispatch may be delayed by an additional 10-15 days.
We will notify you via email, message, or WhatsApp if such delays occur.
Customer Support
Should you have any questions or need assistance, our customer support team is always here to help.
Your satisfaction is our priority.
Additional Information
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